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Terms and conditions for booking and renting Śnieżka Exclusive apartments

Terms and conditions for booking and renting Śnieżka Exclusive apartments

  • 1. General provisions
  1. These regulations set out the general terms and conditions of the “Śnieżka Exclusive” Apartments rental service. At the same time, pursuant to art. 8 clause 1 point 1 of the Act of July 18, 2002, on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended)  Violetta Nowak  conducting business activity under the name VN Group Violetta Nowak with the main business address at
    ul. Kasprowicza 52, 58-500 Jelenia Góra, NIP: 8851100349   establishes these regulations for the provision of electronic services. 
  2. These terms of service (hereinafter referred to as the “Terms and conditions”) specify: 
  1. a) types and scope of services, including services provided electronically; 
  2. b) the conditions for the provision of services, including by electronic means;
    c) conditions for concluding and terminating contracts, including contracts for the provision of electronic services;
  3. d) complaint procedure regarding the provision of electronic services;
  4. e) terms and technical conditions for the provision of electronic services.
  1. The Terms and Conditions are available free of charge on the website www.sniezkaexlusive.pl in a form enabling its acquisition, reproduction, recording, and printing. Everyone can read the content of these Terms and Conditions.
  2. The consent to comply with the terms and conditions when starting the service using the website or making a reservation by e-mail or telephone is tantamount to full acceptance of the terms and conditions without the need to conclude a separate agreement.
  3. The lack of acceptance of the terms and conditions prevents the booking.  
  • 2.   Definitions 

For the purposes of these Terms and Conditions, the following terms shall have the following meanings: 

  1. The Lessor (Service Provider) – Violetta Nowak conducting business activity under the name VN Group Violetta Nowak with the main business address at ul. Kasprowicza 52, 58-500 Jelenia Góra, NIP: 8851100349;
  2. Customer (Service Recipient) – a potential or actual purchaser of the Services delivered by the Service Provider;
    c) Website – a website system made available on the Internet server at: www.sniezkaexclusive.pl, constituting a set of static and dynamic documents containing graphic files and other elements of the set connected by mutual relations;
  3. Services – services, including those provided electronically;
    e) Provision of services by electronic means – performance of services rendered without the simultaneous presence of the parties (at a distance), through the transmission of data at the individual request of the Service Recipient, sent and received through electronic processing devices, including digital compression, and data storage, which is entirely broadcast, received or transmitted via a telecommunications network within the meaning of the Act of July 16, 2004, the Telecommunications Law;
    f) ICT system – a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data through telecommunications networks using a terminal device appropriate for a given type of network within the meaning of the Act of July 16, 2004, the Telecommunications Law;
    g) Electronic communication means – technical solutions, including ICT devices and software tools cooperating with them, enabling individual remote communication using data transmission between ICT systems, in particular, an electronic mail;
  4. h) Terms and Conditions – means these terms and conditions  together with all its amendments;
  5. Parties – the Lessor (Service Provider) and the Customer (Service User).
  • 3.  Types and scope of rendered services covered by the terms and conditions
  1. These terms and conditions cover the following services, including services provided electronically by the Lessor, in particular:
    1. providing information on offered products and services;
    2. submitting commercial offers;
    3. providing the “Book” form;
    4. booking and rental of Apartments;
    5. Newsletter service 
    6. information services consisting of sharing information placed on the website by displaying a page with a specific URL;
    7. communication services consisting in enabling the Parties to communicate, in particular at the Customer’s request, enable contact with the Service Provider, submitting complaints, as well as sending commercial information by the Service Provider to the Service Recipient by electronic means;
  2. The booking form, which is also the submission of a reservation for the apartment rental service and acceptance of these terms and conditions, is available on www.sniezkaexclusive.pl  
  • 4. Terms of Service

 

  1. The Customer concludes the contract for the provision of electronic services at the moment of starting to use a given service. The Customer’s use of a given service takes place on the principles set out in these Terms and Conditions.  
  2. In fulfilling its obligation specified in art. 6 point 1 of the Act of July 18, 2002, on the provision of electronic services (Journal of Laws of 2002 No. 144, item 1204, as amended) The Service Provider informs that the use of the Services is associated with the transmission of data by the Internet (a public network), therefore it is burdened with risk characteristic for the Internet. 
  3. It is forbidden for the Service Recipient to provide illegal content, as well as to take actions that may cause disruptions or damage to the website. If the Service Provider receives a notification or reliable information about the unlawful nature of stored data provided by the Service Recipient, the Service Provider may prevent access to such data. The Service Provider shall not be liable to the Service Recipient for damages resulting from preventing access to data with unlawful content.  
  4. The Service Recipient is obliged to comply with the prohibition on misusing electronic means of communication and to provide the following content via / or to the Service Provider’s ICT systems:
    1. causing work disturbance or overloading the Service Provider’s ICT systems; 
    2. non-compliant with applicable law;
    3. violating the rights of third parties, principles of social coexistence, offensive or violating dignity.
  5. The Customer’s violation of the prohibitions, which are stipulated by  §4 item 4 of the Terms and Conditions, the Service Provider may interrupt the provision of services by electronic means.
  6. In cases affecting the security or stability of the ICT system, the Service Provider may temporarily cease or limit the provision of Services, without prior notification to the Customer and carry out work aimed at restoring the security and stability of the ICT system.
  7. The Service Provider is not responsible for interruptions in the provision of Services resulting from breakdowns or cases of malfunctioning of ICT systems that are beyond the influence of the Service Provider.
  8. The Service Provider may cease to provide Services electronically at any time if such a request is made to him by the Internet provider or other authorized entity.
  9. In order to properly use the Services, the Service Recipient should have computer hardware and software that meets the following minimum requirements: the latest available version of the Microsoft Edge web browser, Chrome, Firefox, Internet Explorer, enabled Cookies and JavaScript.
  10. If the Customer uses equipment and software that does not meet the technical requirements set out in §4 item 9 of the Terms and Conditions, the Service Provider does not guarantee the proper functioning of the application and stipulates that this may worsen the quality of the Services provided.
  11. As part of the website, it is prohibited to use viruses, bots, worms, or other computer codes, files, or programs (in particular those automating scripts and applications processes or other codes, files, or tools).
  12. The Service Recipient acknowledges that the use of software such as plugins, extensions, scripts of web browsers may cause the website to malfunction or may make it impossible to use it.
  • 5.  Price 
  1. The price for renting the Apartment is given in the current price list or publication on the website and booking portals. 
  2. The price for renting the Apartment includes VAT, and VAT is expressed in Polish zlotys. 
  3. If the stay falls on two different price periods, the total cost of the reservation is calculated in proportion to the number of days in each period. 
  • 6.  Booking process and payment
  1. Apartment reservations are made on-line at www.sniezkaexclusive.pl (hereinafter referred to as the website), by e-mail, telephone or via booking portals.
  2. After reading the offer and choosing the date, the Customer completes the reservation form on the website.
  3. The minimum length of stay at Śnieżka Exclusive Apartments is stated on the website and booking portals. 
  4. After completing the registration form, the Customer will receive an electronic confirmation of the reservation specifying the date of stay, the price for the entire stay, the amount of the deposit, and the bank account number appropriate for the deposit. One can also make a deposit directly when booking.
  5. The Lessor does not accept any cash payments.
  6. Having received the booking confirmation, which is stipulated in  §6 points 4 of the Terms and Conditions, the Customer is obliged to pay a deposit of 60% of the price for the entire stay within 2 days. 
  7. No advance payment to the bank account specified in the booking confirmation will result in the automatic cancellation of the booking. 
  8. The Customer is obliged to pay the remaining price for the stay, i.e., the remaining 40% of the price for the entire stay no later than 14 days before the start of the planned stay unless the terms of the reservation provide otherwise.
  9. The lack of payment of the remaining price for the stay, which is stipulated in §6 point 7 of the Tems and Conditions, no later than 14 days before the beginning of the planned stay, will be considered as the Customer’s resignation from the reservation, which results in the automatic cancellation of the reservation. 
  10. If the reservation is made less than 14 days before the planned start of the stay, the Customer is obliged to pay the entire price for the stay within  2 days since the date of receipt of the confirmation, which is stipulated n §6 point 4 of the Terms and Conditions. The lack of payment on time results in the automatic cancellation of the reservation.
  11. In any case, the payment of the entire price for the stay in advance 60% of this amount is considered to be a non-refundable deposit.
  • 7. The change and cancellation of the reservation by the Customer
  1. In the event of cancellation of the reservation within more than 14 days before the planned start of the stay, it is possible to change the date of the reservation; however, the new reservation date must be within a period not later than 6 months calculated from the first day of the initially planned stay. It is not possible to change the reservation date again.
  2. Changing the reservation, which is §7 item 1 of the Terms and Conditions, is only possible if the Apartment is free on the new booking date. If the new date chosen by the Customer falls in the season in which higher prices apply, an additional difference in advance payment and price is required. 
  3. The Lessor reserves the right to refuse to change the date of the reservation if, for objective reasons, it is not possible to change the date. 
  4. If one does not change the date of the reservation, which is stipulated §7 item 1 of the Terms and Conditions, the deposit is not refundable.
  5. Unused reservations and late arrival or early departure of the Customer from the Apartment do not entitle the Customer to request a refund or deposit or price for the unused stay.
  6. It is possible to cancel a reservation without incurring any charges by the Customer only if the Customer indicates another person who will book for the same Apartment and on the same date and will make a down payment. In this case, the Customer will receive a refund of the down payment.
  7. In the case of Apartment booking, the contract is concluded when the Customer receives the booking confirmation.
  • 8. The change and cancellation of the reservation by the Lessor
  1. The Lessor holds the right to change the date of the reservation in the event of force majeure, preventing the performance of the service. This provision also applies to cases in which the Customer’s security or property, for reasons beyond the control of the Lessor, cannot be guaranteed. The Lessor will then offer the Customer a different date of stay or cancel the reservation returning the deposit.
  2. The Lessor reserves the right to provide an alternative Apartment with the consent of the Customer in exceptional circumstances, as well as in the event of a breakdown or other random events, the effects of which cannot be eliminated by ordinary means. In the absence of the Customer’s consent to the substitute Apartment, the reservation is canceled, and the Lessor is obliged to return the deposit paid to the Customer. 
  • 9. Deposit for the stay in the Apartment
  1. In order to cover additional fees, contractual penalties, possible damages caused by the Customer, and the due price of the stay, the Lessor charges a deposit of PLN 1000. The deposit will be charged as debiting the Customer’s credit card or via a transfer made by the Customer, at least 3 days before the start of the stay. The deposit shall be returned no later than 2 days after the end of the stay. The Lessor does not accept a cash deposit.
  • 10. Customer’s stay in the Apartment
  1. The apartments are rented for days.
  2. The stay in the Apartment begins at 15.00 on the first day of the booked date and lasts until 11.00 on the last day of the reservation. 
  3. For stays extended over 11.00 on the day of departure, an additional fee of PLN 200 will be charged for each started hour of extension of the stay.
  4. A request for extension of the stay beyond the period included in the earlier booking should be notified to the Lessor at least 24 hours before the date of the last day of stay. 
  5. The Lessor will consider the request to extend the stay as far as possible. The extension fee will be set in accordance with the current price list, payable by bank transfer to the Lessor’s account, or by card. 
  6. The access/transfer of keys to the Apartment to the Customer takes place after making all the payments related to the reservation and paying the deposit. 
  7. The Customer always grants access/ transfer of keys to the Lessor in the Apartment on the last day of the stay. 
  8. The Customer incurs an additional fee of PLN 500 for losing keys.
  9. The Customer may not let the Apartment use by third parties without the written consent of the Lessor. 
  10. The Lessor forbids the organization of parties by the Customer, nor events or meetings of more people than those registered in the Apartment. For breaking this prohibition, the Customer shall pay the Lessor a contractual penalty of PLN 5,000 for each violation. If the value of the damage exceeds the amount of the reserved contractual penalty, the Customer is obliged to cover the damage above the amount of the contractual penalty.
  11.  Only the guests declared during the booking are allowed to spend the night in the Apartment. 
  12. The Customer is obliged to respect the property, comply with the principles of good neighborliness, and generally accepted public policy and to use the Apartment in accordance with its intended purpose.
  13. The behavior of Guests and people using the services should not interfere with the peaceful stay of other Guests.
  14. The Customer is obliged to immediately inform the Lessor about damages found in the Apartment or caused by him during the stay. The Customer bears full financial responsibility for any damage or destruction of the equipment and technical devices of the Apartment and the entire facility 
  15. The Customer shall leave the Apartment in its original condition together with its full equipment.
  16. Each time leaving the apartment during the stay, the Customer is obliged to secure it by closing the entrance door and windows, as well as by switching off the heating plate, oven, sauna, and other working electrical devices. 
  17. The Lessor is not responsible for the Customer’s property left in the Apartment. 
  18. In the case of stays exceeding 7 days, once a week, at the request of the Customer, bedding or towels can be changed. Besides, during the stay of any length, it is possible to order additional cleaning, the change of bed linen or towels for an additional fee (according to the price list available on the website). 
  19. The Lessor is entitled to deduct additional fees, contractual penalties, damage value, and price for the stay from the deposit. If the value of the above claims exceeds the value of the deposit, the Customer is obliged to pay the difference. 
  20. In the event of a gross breach of the Terms and Conditions by the Customer, the Lessor may withdraw from the contract with immediate effect. In this case, the Customer is obliged to leave the apartment immediately. All fees in this situation are not refundable. 
  21. Smoking is allowed in a designated area.
  22. The Apartments are strictly non-smoking, etc. The Customer will pay a contractual penalty of PLN 500 for each violation of the above ban. If the value of the damage exceeds the amount of the reserved contractual penalty, the Customer is obliged to cover the damage above the amount of the contractual penalty. The Customer will also be charged additional costs associated with the activation of the fire alarm and the arrival of the intervention group and / or rescue units. 
  23. Children under 12 years of age should stay on the premises under the constant supervision of their legal guardians. Legal guardians assume full responsibility for any damage caused as a result of the children’s actions.
  24. The Lessor allows pets (dogs, cats) to stay in the Apartment, provided that this fact is reported during the booking, and an additional payment of PLN 20 is paid per day for the pet’s stay. A maximum of 2 pets is allowed.
  25. Depending on the species, the animal must have a valid rabies vaccination certificate and all safeguards related to ensuring the safety of other guests and the facility (a leash, muzzle, cage, etc.).
  26. Dogs and cats are not allowed on the premises. The Customer is obliged to remove all impurities left by the pets on the property. 
  27. In the event of complaints from guests of the object, the Lessor has the right to request the client to remove the pet. 
  28. The Customer bears full responsibility for their pets and any damage caused by them. 
  29. The Customer is responsible for maintaining cleanliness after the pet in the Apartment, throughout the property and in the area adjacent to the premises.
  30. The use of the outer part (terrace, balcony, and garden) is governed by the same principles as the use of the Apartment.
  31. Fireworks are not allowed on the premises of Śnieżka Exclusive Apartments. 
  32. The Customer is obliged to observe the curfew at generally accepted hours, i.e., from 22.00 to 6.00. 
  33. The car park is monitored, unguarded, and free. The owner is not responsible for vehicles or property left in them. 
  34. Check-in takes place between 15:00 and 21:00. Late check-in should be reported the day before arrival unless it is for reasons beyond the Customer’s control.
  35. In case of violation of the Terms and Services, the Residence may refuse to provide services to a person that violated them. Such a person is obliged to immediately comply with the requests of staff at the facility, to pay for any damage, and to leave the facility.
  36. The Lessor might refuse to accept a reservation from the Customer or Customer’s guest if these persons violated the Terms and Conditions during their previous stay by causing injury to persons or property. 
  37. The Lessor may refuse to register persons under the influence of alcohol or intoxicants, as well as persons behaving aggressively or in a vulgar manner.
  • 11.  Complaint procedure. 
  1. Complaints regarding technical aspects of services and other issues related to services can be sent to the following e-mail address: rezerwacje@sniezkaexclusive.pl or in writing to the address of the Lessor’s seat
  2. Complaints should be submitted no later than within 7 days from the day when the reason for the complaint occurred. 
  3. The complaint should contain the data of the Service Recipient submitting the complaint in a manner enabling his identification, in particular name, surname, delivery address, e-mail address. Besides, it is necessary to indicate the subject and scope of the complaint and a brief justification.
  4. Complaints will be considered within 30 days of their receipt by the Lessor unless exceptional circumstances are preventing the complaint from being considered on time. The Customer will be immediately informed about the result of the consideration of the complaint via e-mail to the address provided in the complaint or to the address indicated in the letter containing the complaint.
  • 12. FINAL PROVISIONS
  1. The Customer is responsible for the correct completion of data in the reservation form. The Lessor is not responsible for incorrect completion of the data form by the Customer, including the incorrect selection of the date of arrival and departure.
  2. The eService payment system, PayPal is responsible for the proper handling of debit and credit cards.
  3. In the event of leaving things in the facility, the Customer is obliged to inform the Lessor of this fact immediately, but not later than the day after the end of the stay and provide the address in order to send the item left at his expense.
  4. The Lessor stores the items left in the Apartment for one business day after the end of the stay. 
  5. When making a reservation, the Customer agrees to place his personal data in the Lessor’s database. These data will be used only to enable the booking process to be carried out following legal regulations in force in Poland, i.e., the Act on the protection of personal data and the Act on the provision of electronic services. 
  6. In the event of any disputes that may arise from actions not covered in these regulations, the provisions of the Civil Code shall apply.

June, 2020